OPrep2.6 - The learner will develop the interpersonal relationship skills needed for success in the workplace.
OPrep2.6.05
Occupational Preparation 2
High School
Interpersonal Relationship Skills
Outlines strategies for basic customer service skills: performance consistent with a company's customer service policy (e.g. mission statement, vision), helpful and friendly interactions, resolution of customer complaints, provision of information (e.g. verbal, phone, and email), obtaining supervisor's assistance in crisis situations with customers.